Additional Services

Post-Hire Consulting Services

GSI Executive Search provides ongoing post-hire support to newly hired professionals to help ensure and successful transition and the accomplishment of mutually agreed goals. Services include:

  • Guiding the Initial Transition to Success
  • Coaching, Mentoring, and Guiding the New Executive Leader: The first few weeks and months of an executive’s tenure are critical. GSI’s post-hire services pick up where the search process ends. At GSI, we continue to engage with the new leader and conduct a series of coaching, mentoring and guiding sessions. These interactions are designed to provide the leader with meaningful impact and personally engage him or her in the new position. We have discovered that this process provides clarity in the current role, enhances strategic thinking and leadership capabilities, and offers counsel and goal identification.
  • One-year formal review of the GM/COO: This exclusive program is designed to assist and guide the board of directors in conducting a comprehensive first-year performance review of the GM/COO. The performance of a GM/COO is critical to your private club fulfilling its goals and mission. Because the person in this role directly influences your organization’s success and financial health, it is incumbent on the board to objectively and fairly evaluate the performance of its top leader.

This program includes a self-appraisal component along with administering an extensive assessment to the board to collectively evaluate the accomplishments or challenges experienced during the GM/COO’s first year of employment. Once data has been collected, GSI analyzes the results, provides an extensive report, and offers go-forward recommendations.

 

Club and Board Consulting Services:

One Vision One Voice

This board retreat program focuses on strategic planning as an essential component of constructing the roadmap to the mission and the vision of your club. Strategic planning is a discipline that enables the board and management to evaluate the present environment and the club’s position within that environment, then construct a plan to successfully fulfill the club’s mission. The sessions  focus on key topics such as leadership, business continuity, succession planning, communication planning and member recruiting. Each session provides insights that relate to developing an effective strategic plan and suggests ways to leverage the impact of the plan to strengthen the club culture and club leaders and address future challenges.

Turning Trainers Into Great Teachers

The cornerstone of the hospitality industry is service. Service is built on training. Yet training alone isn’t enough. For service delivery to meet and exceed the expectations of members, guests and visitors alike, you must teach your staff—and enable them to become teachers as well.

Developed and delivered by GSI Executive Search club industry expert Ned Welc, the proprietary Turning Trainers Into Great Teachers program is an interactive, engaging, 90-minute team-building workshop for private club department managers, supervisors and senior staff. Its singular objective: Help you transform your club’s conventional training programs by instilling a culture of teaching from top to bottom.

Program topics include:

  • The rationale behind teaching – Why teach your staff instead of just train them
  • The differences between training and teaching – Ned distinguishes how vs. why … and he demonstrates how the concept of ‘for performance’ vs. ‘for understanding’ applies to your specific club
  • Building and nurturing a truly transformational environment – How to turn your club into a learning center, and why you need to start today
  • Why and how – Understanding the benefits of teaching at a club and learning how to do it effectively
  • The qualities of great teachers—and what managers can learn from them

Teaching is not a simple proposition; in fact, it’s much more challenging than simply training people. Yet the benefits of teaching – particularly teaching hospitality staff – are enormous. Turning Trainers Into Great Teachers program is designed to deliver immediate and long-lasting benefits for your club:

  • Better service – Teaching invests in people, which makes them more efficient, more personal and more engaging.
  • High degrees of end-user engagement and satisfaction – Staff are empowered to build stronger bonds with members, colleagues, supervisors and other key stakeholders. 
  • Increased loyalty – Teaching demonstrates that you care about people’s growth—not just their ability to function.

The Master Planning Process

This comprehensive 90-minute workshop is designed to help GMs understand the importance of master planning, as well as master planning components and processes. It also offers practical strategies for implementing asuccessful master planning initiative at their club.

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