As the fight against COVID-19 continues, private clubs and hospitality establishments remain challenged by staffing issues, forcing many to terminate or furlough employees. While members still deserve the superior member experience they’ve come to expect, the industry is experiencing an overall loss of trust. In order to restore a higher level of customer satisfaction, it may be time to reimagine your employment strategies, including how to reduce employee turnover, fill budgeted job openings, and clearly communicate appreciation for your employees.
Our Workforce Today
About half of the current workforce is made up of Millenials, and the stereotypes alone are enough to rock the way private clubs hire. Millennials have a reputation for always being on the lookout for more fulfilling jobs, and they’re okay waiting for the next opportunity to arise. Their generation seeks higher salaries and better benefits—but that is not all. Younger employees are looking for careers built on trust, requiring an “open-door” policy, active listening and understanding, and positive work-life balance.
Millennials are not the only ones shaking things up. Since the onset of the pandemic, there are multiple factors contributing to the lack of qualified applicants.
As search consultants, the professionals at GSI Executive Search have learned that employers must learn from the past to ensure a culture that works for new employees in the present. When hiring, consider:
Employee retention is critically important, now more than ever. Replacing an employee can be very expensive and may be avoided by remembering the following:
Now is the time for those in the hospitality industry to overcome the past and plan for the future. Together, we can use this time to make improvements to our work environments, practice strong leadership, and offer a rewarding trust-based career.